Help centre - LuxuryBroker.com

For buyers

Accounts, enquiries, favourites, alerts and buying safely

Creating a free buyer accountWhat a buyer account offers and how to set it up.
Contacting a brokerEnquiry form, messages and what happens next.
Favourites and price-drop emailsSave listings and hear when the price changes.
Search alertsGet new matching listings by email.
Your buyer profileFill in your details once for all enquiries.
Private listings and confidential addressesWhy some details are hidden and how to see them.
Buying safelyHow to avoid the most common scams.
The Off-Market Desk: anonymous requestsDescribe what you are looking for - verified brokers answer.

Verification, listings, enquiries, membership and tools

Becoming a verified brokerWho can list and how the check works.
Creating a listingPhotos, texts, prices and publishing.
Importing many listingsUpload a CSV or Excel file.
Enquiries, conversations and documentsAnswering buyers and sharing documents securely.
Answering buyer requestsAnonymous requests from buyers and other brokers.
Membership, prices and paymentHow billing works.
Statistics and boosting a listingSee how your listings perform.
Team accountsWork together in one company account.
Website widgetShow your badge or listings on your own website.

Sign-in, privacy, reports and support

Sign-in codes, authenticator app and trusted browsersHow your account is protected.
Changing your details and deleting your accountEmail address, password, data export and deletion.
Reporting a listing or a conversationWhat happens when you report something.
Support and feedbackHow to reach us.

Didn't find an answer? Write to us - we usually answer within one business day. Contact us