Enquiries, conversations and documents

Answering buyers and sharing documents securely.

All enquiries arrive in your account under Messages and by email. You can answer by email or in a conversation on LuxuryBroker.com, and save reply templates for frequent answers.

Sharing documents

Upload documents for a listing (for example floor plans, specifications or price lists) and share them with a buyer in the conversation. Each access is recorded, and you can revoke a share at any time. Files are stored encrypted outside the website.

Reported or suspicious messages can be reported from the conversation; see Reports.

Still need help? Write to us - we usually answer within one business day. Contact us

Last updated 25 October 2026